Last Updated: August, 2026

Welcome to Clove & Company. These Terms and Conditions govern your use of our website, cloveandcompany.com, and any purchases you make through our online store.

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our website or purchasing our products.

1. About Clove & Company

Clove & Company is a woman-owned small business offering body-care products, including massage tools and body-care oils.

If you have questions about these Terms, your order, or our products, you can contact us at:

Email: cloveandcompanyofficial@gmail.com

2. Using Our Website

You may use our website for personal and lawful purposes only.

By using Clove & Company's website, you agree not to:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website, systems, or customer information.

• Copy, reproduce, or distribute our website content without permission.

• Interfere with the normal operation or security of the website.

• Submit false, misleading, or fraudulent information.

• Use our products or website in a way that violates applicable laws.

We reserve the right to refuse service, cancel orders, or restrict access to our website when we believe these Terms have been violated.

3. Product Information

We make every effort to display our products, descriptions, photographs, ingredients, colors, and other information as accurately as possible.

However, product images may appear slightly different depending on your device, screen settings, lighting, or photography.

We also reserve the right to:

• Correct product descriptions or pricing errors.

• Update product information.

• Change product availability.

• Discontinue products.

• Limit quantities available for purchase.

We do not guarantee that every product, description, image, or piece of information on the website will always be completely current or error-free.

4. Pricing and Payments

All product prices are displayed on the website at the time of purchase.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been successfully placed and confirmed, except where required by law.

You agree to provide accurate billing, shipping, and payment information when placing an order.

We reserve the right to refuse or cancel an order if:

• Payment cannot be successfully processed.

• We believe an order contains incorrect information.

• We suspect fraudulent or unauthorized activity.

• A product or price was listed incorrectly.

• We are unable to fulfill the order.

If we cancel an order after payment has been received, we will issue a refund for the amount paid for the canceled order.

5. Orders

Placing an order through our website does not guarantee that the order will be accepted.

Once you place an order, you should receive an order confirmation with the details you provided. Please review your confirmation carefully and contact us as soon as possible if you notice an error.

Once an order has entered processing or has shipped, we may not be able to make changes to the shipping address, products, or other order details.

Clove & Company is not responsible for delays or delivery problems caused by incorrect information provided by the customer.

6. Shipping and Delivery

Shipping options, estimated delivery times, and applicable shipping charges will be shown during checkout or described in our shipping information.

Delivery estimates are not guaranteed dates. Shipping times may be affected by carrier delays, weather, holidays, incorrect addresses, or circumstances outside our control.

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's handling and delivery process.

Customers are responsible for providing a complete and accurate shipping address at checkout.

For questions about an order or delivery, contact:

cloveandcompanyofficial@gmail.com

7. Returns and Refunds

If you need to request a return, please contact us at:

cloveandcompanyofficial@gmail.com

Please do not send a return before contacting us and receiving instructions.

Return eligibility, time limits, product conditions, and refund requirements are governed by our Return and Refund Policy.

Products that have been used, damaged, altered, or returned outside the applicable return period may not qualify for a refund unless required by applicable law.

8. Product Use and Personal Responsibility

Our products are intended for personal body-care and massage use.

Product information provided on our website is for general informational purposes and is not intended to diagnose, treat, cure, or prevent any medical condition.

You are responsible for reading product instructions and using each product as directed.

Stop using a product if you experience significant discomfort, irritation, or an unexpected reaction.

If you have a medical condition, are pregnant, have recently undergone a medical procedure, have an injury, or have concerns about whether a massage product or body-care product is appropriate for you, consult a qualified healthcare professional before use.

Clove & Company does not guarantee specific cosmetic or personal results from using our products. Individual results may vary.

9. Intellectual Property

All content on the Clove & Company website, including but not limited to:

• The Clove & Company name and logo

• Product photography

• Website design

• Written content

• Graphics

• Product descriptions

• Page layouts

• Branding

• Videos

• Original artwork

is owned by or used with permission by Clove & Company and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, publish, distribute, sell, or commercially use our content without prior written permission.

10. User-Submitted Content

If you submit a review, testimonial, photograph, comment, or other content to Clove & Company, you agree that the content is truthful and does not violate another person's rights.

By submitting content, you grant Clove & Company permission to use, display, reproduce, and publish that content in connection with our business and marketing, subject to applicable law.

We reserve the right to remove user-submitted content that is unlawful, misleading, abusive, offensive, or unrelated to our products or services.

11. Third-Party Services and Links

Our website may use third-party services, applications, payment providers, shipping companies, analytics tools, or links to other websites.

Third-party services operate under their own terms and privacy policies. Clove & Company is not responsible for the content, policies, security, or practices of third-party websites or services that we do not control.

12. Website Availability

We work to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, or circumstances beyond our control.

We may modify, suspend, or discontinue any part of the website at any time.

13. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Clove & Company website and its content are provided on an "as available" basis.

We do not guarantee that:

• The website will always operate without interruption.

• The information on the website will always be completely accurate or current.

• The website will be free from errors or security issues.

• Products will produce a particular result for every customer.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or waived.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Clove & Company will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products, except where such limitation is prohibited by law.

Our liability, where legally permitted, will be limited to the amount you paid for the product or service giving rise to the claim.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

15. Indemnification

To the extent permitted by applicable law, you agree to hold Clove & Company harmless from claims, losses, damages, liabilities, and reasonable expenses resulting from your violation of these Terms, misuse of our website or products, or violation of another person's rights.

16. Changes to These Terms

We may update these Terms and Conditions from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page. Your continued use of the website after the updated Terms are posted means you accept the revised Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms and Conditions will be governed by the applicable laws of the jurisdiction in which Clove & Company operates, without regard to conflict-of-law principles.

Any dispute will be handled in accordance with applicable law and the rights available to the parties under that law.

18. Contact Us

If you have questions about these Terms and Conditions, our products, an order, or any other matter related to Clove & Company, please contact us:

Clove & Company
Email: cloveandcompanyofficial@gmail.com
Website: cloveandcompany.com

We appreciate you choosing Clove & Company and thank you for supporting our woman-owned small business.