Return & Refund Policy

Last Updated: August, 2026

At Clove & Company, we want you to feel confident about your purchase. If something isn’t right with your order, please reach out to us and we’ll do our best to help.

This Return & Refund Policy explains when an item may be returned, how to start a return, and what to expect once we receive your request.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

Be unused and in its original condition
Be clean and free from signs of use
Be returned with its original packaging, when applicable
Include all original parts and accessories
Be purchased directly from Clove & Company

Because our products are personal body-care and massage products, we cannot accept returns of items that have been used, opened, or altered for hygiene and safety reasons.

If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

How to Start a Return

Please email cloveandcompanyofficial@gmail.com to start the return process.

Include the following information in your email:

Your full name
Order number
Item you would like to return
Reason for the return
Photos of the product, if the item arrived damaged or defective

Please wait for return instructions from our team before mailing your order back. Items sent without prior approval may not be accepted.

Damaged or Defective Items

We want your Clove & Company products to arrive in good condition.

If your order arrives damaged, defective, or incorrect, please contact us at cloveandcompanyofficial@gmail.com as soon as possible after delivery.

Please include clear photos of:

The product
The packaging
Any visible damage
Your order number

We’ll review the issue and work with you on the appropriate solution, which may include a replacement or refund.

Refunds

Once your return has been received and inspected, we’ll let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Your bank or credit card provider may require additional processing time.

Original shipping charges are non-refundable, / refundable only when the item arrives damaged or we sent the wrong item.

Non-Returnable Items

For hygiene and product-safety reasons, the following items are not eligible for return once opened or used:

Used massage rollers
Opened body oils
Products showing signs of use
Items that have been damaged after delivery through improper use
Gift cards, if applicable

Exchanges

At this time, we do not offer direct exchanges.

If you received an incorrect, damaged, or defective item, please contact us at cloveandcompanyofficial@gmail.com, and we’ll help determine the best solution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at cloveandcompanyofficial@gmail.com.

We cannot guarantee that an order can be canceled once it has entered processing or has already shipped.

If your order has already shipped, you may need to follow our regular return process after delivery.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs.

If Clove & Company sent the wrong item or your product arrived damaged or defective, please contact us before returning it so we can provide the appropriate instructions.

Refunds for Lost or Undelivered Orders

If your tracking information shows that an order was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If you still cannot locate your package, contact us at cloveandcompanyofficial@gmail.com, and we’ll review the order with you.