Shipping Policy

Last Updated: August, 2026

At Clove & Company, we want your order to arrive safely and without unnecessary delays. This Shipping Policy explains how we process and ship orders for our body-care products, including our massage roller and organic firming body massage oil.

Order Processing

Orders are processed after payment has been successfully completed.

Please allow 1–3 business days for your order to be prepared for shipment. Orders are processed Monday through Friday, excluding major holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay with your order, we will do our best to keep you informed.

Shipping Rates & Delivery Times

Shipping options and costs are calculated and displayed at checkout based on your shipping address and the items in your order.

Estimated delivery times may vary depending on your location, shipping method, carrier delays, weather, and other circumstances outside of our control.

Please keep in mind that a shipping estimate is not a guaranteed delivery date.

If a specific delivery timeframe is important to you, please contact us before placing your order so we can help you determine the available shipping options.

Where We Ship

Clove & Company currently ships to the United States.

If your location is not available at checkout, please contact us at:

cloveandcompanyofficial@gmail.com

We will let you know whether shipping to your area is available.

Tracking Your Order

When your order ships, we will send a confirmation email to the email address provided during checkout.

If tracking is available for your shipping method, the email will include your tracking information.

Please allow some time for the carrier's tracking system to update after the package has been shipped.

Incorrect or Incomplete Shipping Address

Please double-check your shipping information before completing your order.

If you realize that you entered an incorrect or incomplete address, contact us as soon as possible at cloveandcompanyofficial@gmail.com.

We will do our best to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Clove & Company is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed, Lost, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is handled by that carrier.

If your package appears to be delayed, please first check the tracking information provided in your shipping confirmation email.

If your tracking information shows that the package was delivered but you cannot find it, we recommend checking with household members, neighbors, building management, or the delivery location around your property.

If you still cannot locate your package, please contact the shipping carrier directly. You may also contact us at cloveandcompanyofficial@gmail.com, and we will do our best to assist you.

Clove & Company is not responsible for packages that are confirmed as delivered but are subsequently lost or stolen.

Damaged Packages

We take care when preparing your order for shipment. If your package arrives damaged, please contact us as soon as possible at cloveandcompanyofficial@gmail.com.

Include:

Your order number
A description of the damage
Clear photos of the package and the damaged product

Please keep the original packaging until we have had an opportunity to review the issue.

Shipping Restrictions

Some products or destinations may be subject to shipping restrictions. If we are unable to ship an order to your selected address, we will contact you using the information provided at checkout.

If an order cannot be fulfilled because of a shipping restriction, we will work with you to determine the appropriate next step.