Privacy Policy

Last Updated: August, 2026

At Clove & Company, we respect your privacy and want you to feel comfortable shopping with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have when you visit our website or purchase our products.

By using cloveandcompany.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, as well as certain information that is collected automatically when you visit our website.

Information You Provide

Depending on how you interact with Clove & Company, we may collect:

Your name
Billing and shipping address
Email address
Phone number
Order and purchase information
Payment and transaction information
Information you provide when contacting customer support
Information you submit when signing up for emails or promotions
Any other information you voluntarily provide to us

We do not need you to create an account to browse our website or make a purchase unless an account feature is offered and you choose to use it.

Information Collected Automatically

When you visit our website, certain information may be collected automatically. This may include:

IP address
Browser type
Device type
Operating system
Pages you visit
Products you view
Referring website or source
Date and time of your visit
General information about how you interact with our website

This information helps us understand how visitors use our site and improve the shopping experience.

2. How We Use Your Information

Clove & Company may use the information we collect to:

Process and fulfill your orders
Process payments and prevent fraudulent transactions
Ship your purchases
Send order confirmations and shipping updates
Respond to questions and customer service requests
Manage returns, refunds, and exchanges
Improve our website, products, and customer experience
Understand website traffic and customer preferences
Send promotional emails if you have chosen to receive them
Provide personalized content or offers where appropriate
Maintain the security of our website
Detect, investigate, and prevent fraud or misuse
Meet legal and regulatory requirements

We only use personal information when we have a legitimate reason to do so, such as fulfilling your order, providing a service you requested, communicating with you, improving our business, or meeting our legal obligations.

3. How We Share Your Information

We do not sell your personal information for money.

We may share information with trusted service providers when it is necessary to operate our business and provide our services to you.

For example, information may be shared with:

Shopify, which provides the e-commerce platform used to operate our store
Payment processors that securely process your transactions
Shipping and delivery providers
Website hosting, analytics, and technology providers
Email and marketing service providers
Fraud prevention and security services
Professional advisers when necessary
Government authorities or law enforcement when required by law

These service providers receive only the information reasonably necessary to perform the services they provide to us.

4. Payments and Payment Information

When you make a purchase through our website, your payment information is processed through Shopify and/or the payment providers available at checkout.

Clove & Company does not store your complete credit or debit card number on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the site function properly and understand how visitors use it.

Cookies may be used to:

Keep items in your shopping cart
Remember certain preferences
Process and secure transactions
Understand website traffic
Measure the performance of our marketing
Improve website functionality
Provide relevant content or advertising

You can adjust your browser settings to block or delete cookies. Please note that disabling certain cookies may affect how some parts of our website work.

6. Analytics and Website Performance

We may use analytics tools to understand how visitors interact with Clove & Company.

These tools can help us understand information such as which pages are visited, how visitors arrive at our website, and which parts of the site may need improvement.

Analytics information is generally used in an aggregated or otherwise limited form to help us improve our website and customer experience.

7. Marketing Communications

If you sign up to receive emails from Clove & Company, we may send you information about:

New products
Special offers
Promotions
Brand news
Product education
Other updates we believe may be relevant to you

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Please note that even if you unsubscribe from promotional emails, we may still send important transactional messages related to an order you have placed, such as order confirmations, shipping notifications, or information about your purchase.

8. Order and Shipping Information

When you place an order, we use your personal information to process and deliver your purchase.

This may include sharing your name, shipping address, phone number, email address, and relevant order information with our payment and shipping partners.

We may also retain order information as necessary for accounting, customer service, returns, refunds, fraud prevention, and legal or business recordkeeping purposes.

9. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is collected or used
Opt out of certain marketing communications
Withdraw consent where processing is based on consent
Request a copy of certain personal information

Some privacy rights are subject to exceptions under applicable law.

To make a privacy-related request, please contact us using the information at the bottom of this policy.

We may need to verify your identity before completing certain requests in order to protect your information.

10. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances, these rights may include requesting information about the categories of personal information we collect, requesting access to or deletion of certain information, and opting out of certain uses or disclosures of personal information.

Clove & Company does not sell personal information for monetary consideration.

If you would like to make a California privacy request, please contact us at:

cloveandcompanyofficial@gmail.com

We will review and respond to eligible requests as required by applicable law.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other online services.

If you leave the Clove & Company website and visit a third-party website, that website's privacy policy will apply to information collected by that third party.

We are not responsible for the privacy practices, content, or security of websites that we do not operate.

13. Data Security

We take reasonable steps to protect the personal information we collect from unauthorized access, misuse, loss, or disclosure.

However, no website, online service, or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, we cannot promise that your information will always remain completely secure.

14. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The amount of time we retain information may depend on factors such as:

Whether you have an active customer relationship with us
Whether we need the information to complete an order
Customer service or return requirements
Legal, tax, accounting, or reporting obligations
Fraud prevention and security needs
Resolution of disputes

When information is no longer reasonably needed, we may delete it or retain it in a form that no longer identifies you, where appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically so you know how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

Clove & Company
Email: cloveandcompanyofficial@gmail.com
Website: cloveandcompany.com

We are a woman-owned small business and value the trust you place in us when you shop with Clove & Company.